Frequently Asked Questions (FAQ)
Partner & White-Label Program

Yes, the experience is 100% invisible in the background (ghost backend). Your clients and their end customers only ever interact with your brand universe:

• Integration on your own domain / subdomain via CNAME (e.g., loyalty.youragency.com).
• Your logo, color palette, and visual assets applied across the admin portal, merchant interface, and customer Wallet passes.
• No mention of our platform ever appears.

Our model is based on tiered wholesale pricing per active merchant per month (excl. tax):

• 1 to 5 merchants: €30 excl. tax / merchant / month
• 6 to 20 merchants: €24 excl. tax / merchant / month
• 21+ merchants: €18 excl. tax / merchant / month

(Examples: 10 merchants = €240 excl. tax/month; 100 merchants = €1,800 excl. tax/month)

No:

• €0 setup fee (only a €0.20 card verification charge is requested upon activation to validate the payment method).
• No lock-in contract: you can cancel at any time.
• No monthly minimum: if you have 0 active merchants, you pay €0.

The solution combines three core tools:

1. Digital loyalty program (Apple Wallet & Google Wallet): App-free passes supporting spend-based points, stamp cards or member passes, custom tiers, and personalized rewards.
2. Customer review collection & management (E-Reputation): Automated Direct SMS follow-up after checkout with direct, intermediary-free redirection to the merchant's public review page (Google Review, TripAdvisor…). Fine-grained configuration of the trigger (e.g., after 3 scans or a reward), send delay (e.g., 45 min after the visit), and anti-spam filter (e.g., max once/year), complete with real-time click tracking, a review radar in the POS scanner, and a printable counter display generator.
3. Direct marketing & Push notifications: Targeted offers and campaigns (sales, events) sent straight to the smartphone lock screen, complemented by automated scenarios (birthdays, win-back after inactivity).

No, you enjoy full autonomy with no restrictive caps:

• Unlimited merchants: Add as many locations as you want from your dashboard without prior approval from us.
• Unlimited passes & scans: No restriction on the number of issued Wallet passes or recorded transactions.
• Wallet push notifications: 100% free and unlimited.
• Email campaigns: Included (fair-use policy).
• SMS campaigns: Billed pay-as-you-go based on destination country rates.

Yes, fully:

• Data is securely hosted in France (Paris).
• Mandatory regulatory documents (processing register, DPA / sub-processing agreement) are generated automatically.
• Every Wallet pass includes a direct link allowing the end customer to manage their consents or exercise their right to be forgotten autonomously.

We operate a two-tier support model (Tier 1 / Tier 2):

• You retain 100% of the client relationship with your merchants (we never contact them directly).
• Our technical team supports you behind the scenes to answer your questions and resolve any operational issue.